Aged Care, Plainly · free checklist · general information only
Getting-started checklist
Before you apply
- Medicare card ready
- Choose: online, phone (1800 200 422) or in person (1800 227 475)
- Ask family or a friend to help, if you like
- Decide if you want a registered supporter
For the assessment
- Medicare card and one other ID
- Any letters from your doctor
- Your doctor’s contact details
- Details of help you already get
- Someone to be with you, if you want
- Your questions, written down
Questions to ask
- What help could I get?
- What is near me, and how long is the wait?
- What help is there for my carer?
- How do I contact you later?
After the assessment
- Notice of Decision letter kept safe
- Referral code:
- Used the fee estimator
- Funding letter date: (56 days to choose a provider)
- Compared providers and prices
- Checked one provider offers all my services
- Read the service agreement before signing
Useful numbers
- My Aged Care: 1800 200 422
- OPAN advocates: 1800 700 600
- Services Australia aged care: 1800 227 475
- Aged Care Quality and Safety Commission: 1800 951 822
- Elder abuse help: 1800 353 374
- Emergency: 000
Where this information comes from
- My Aged Care: Apply for an assessment online
https://www.myagedcare.gov.au/apply-online
Last checked 25 Oct 2026. - My Aged Care: How to apply for an assessment
https://www.myagedcare.gov.au/how-apply-assessment
Last checked 25 Oct 2026. - My Aged Care: Preparing for your assessment
https://www.myagedcare.gov.au/preparing-your-assessment
Last checked 25 Oct 2026. - My Aged Care: Assessment outcome: Support at Home
https://www.myagedcare.gov.au/assessment-outcome-support-at-home
Last checked 25 Oct 2026. - My Aged Care: Connecting with Support at Home providers
https://www.myagedcare.gov.au/connecting-support-at-home-providers
Last checked 25 Oct 2026. - My Aged Care: How to contact My Aged Care
https://www.myagedcare.gov.au/how-to-contact-my-aged-care
Last checked 25 Oct 2026. - Older Persons Advocacy Network (OPAN): Contact us
https://opan.org.au/contact-us/
Last checked 25 Oct 2026. - Aged Care Quality and Safety Commission: Contact us
https://www.agedcarequality.gov.au/contact-us
Last checked 25 Oct 2026. - Department of Health, Disability and Ageing: Elder abuse phone line
https://www.health.gov.au/contacts/elder-abuse-phone-line
Last checked 25 Oct 2026.