Coming soon
The Family Kit
A printable guide and planner for families helping a parent get help at home through My Aged Care and Support at Home. Made for adult children and for older people themselves.
Download the free sample (PDF, 3 pages)
What’s inside
31 A4 pages, in large clear print, made to fill in by hand. Every fact comes from an official government page, listed with its link at the back.
Understand the system
- How Support at Home works, on one page
- A 10-step roadmap from first call to help at home
- Key dates and deadlines, with space for your own dates
Call and get assessed
- A script for calling My Aged Care, and a notes sheet
- Getting ready for the assessment, and questions to ask
- A “typical day” worksheet and a care-needs checklist
Money and providers
- Understanding your budget and what you might pay (general information only)
- A budget worksheet
- A provider comparison sheet with questions to ask
- What to check before you sign, and how to read the monthly statement
Keep track
- Contacts and reference numbers
- Health providers and medicines
- Services and appointments tracker
- Family roles and decisions planner
When you need help
- If something goes wrong: complaints, free advocates (OPAN) and the Aged Care Quality and Safety Commission
- Urgent help and key phone numbers, including 1800ELDERHelp
- Words explained, and a full list of sources
Can I buy it?
Not yet. The Family Kit isn’t on sale. There is nothing to pay and no way to order today.
All the free guides on this website stay free.
General information only. The Family Kit is not financial, legal, medical or personal advice, and it does not look at your situation. We are an independent website, not part of or endorsed by the Australian Government or My Aged Care. Facts were checked on 25 Oct 2026. Always check with My Aged Care before you decide.
Need help with your own situation?
My Aged Care (Australian Government)
Mon to Fri 8am to 8pm. Sat 10am to 2pm.
OPAN free, independent advocates
Mon to Fri 8am to 8pm. Sat 10am to 4pm.
In an emergency, call 000. Worried about abuse? See urgent help.