Urgent help
Emergency or danger
If someone needs urgent medical care, or is in danger, call:
Source: My Aged Care (checked 25 Oct 2026)
Worried about elder abuse
Call 1800 ELDERHelp. It is free. It connects you to a service in your state or territory.
This is not a crisis line. Hours vary by state. In danger? Call 000.
Source: Department of Health, Disability and Ageing; My Aged Care (checked 25 Oct 2026)
Your carer can’t look after you
For emergency respite care, call Carer Gateway.
Source: My Aged Care (checked 25 Oct 2026)
Problems with your aged care
- Free advocate (OPAN): 1800 700 600
- Complaint about a provider (Aged Care Quality and Safety Commission): 1800 951 822, Mon to Fri 9am to 5pm
Source: Older Persons Advocacy Network (OPAN); Aged Care Quality and Safety Commission (checked 25 Oct 2026)
Need help with your own situation?
My Aged Care (Australian Government)
Mon to Fri 8am to 8pm. Sat 10am to 2pm.
OPAN free, independent advocates
Mon to Fri 8am to 8pm. Sat 10am to 4pm.
In an emergency, call 000. Worried about abuse? See urgent help.
Where this information comes from
- My Aged Care: What to do if you need help urgently
https://www.myagedcare.gov.au/find-support-your-situation/what-do-if-you-need-help-urgently
Last checked 25 Oct 2026. - Department of Health, Disability and Ageing: Elder abuse phone line
https://www.health.gov.au/contacts/elder-abuse-phone-line
Last checked 25 Oct 2026. - Older Persons Advocacy Network (OPAN): Contact us
https://opan.org.au/contact-us/
Last checked 25 Oct 2026. - Aged Care Quality and Safety Commission: Contact us
https://www.agedcarequality.gov.au/contact-us
Last checked 25 Oct 2026.